Privacy Policy

1. Introduction

Property Portal ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform ("Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Account credentials (username and encrypted password)
• Profile information and preferences
• Payment information (processed securely through third-party payment processors)
• Property information and details
• Communication content (messages, maintenance requests, feedback)

2.2 Automatically Collected Information

When you access the Service, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Log data (access times, error logs, system activity)
• Cookies and similar tracking technologies

2.3 Files and Documents

You may upload files, documents, photos, and other content to the Service. We store and process these files to provide the Service to you.

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
• Send promotional communications (with your consent)

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processing services (Stripe)
• Cloud hosting and storage providers (Supabase)
• Email delivery services
• Analytics providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

4.4 With Your Consent

We may share your information for any other purpose disclosed to you with your consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Restricted access to personal information

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

7.1 Access and Update

You can access and update your account information at any time through your account settings.

7.2 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used format.

7.3 Deletion

You can request deletion of your personal information, subject to certain legal obligations that may require us to retain certain data.

7.4 Marketing Communications

You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails or updating your account preferences.

7.5 Cookies

Most web browsers are set to accept cookies by default. You can configure your browser to refuse cookies or alert you when cookies are being sent.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

We do not sell your personal information. To exercise your rights, please contact us through your account dashboard.

12. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Our legal basis for processing your data includes consent, contract performance, legal obligations, and legitimate interests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the contact information provided in your account dashboard.

15. Data Protection Officer

For matters related to data protection and privacy, you may contact our Data Protection Officer through your account dashboard.